Digital operations services that put AI to work and keep it safe.
Digital operations is the technology side of running a business: the automations, the AI tools and the security around them. Our digital operations services cover three things: AI automation for repetitive work, AI services built for your business, and cybersecurity that protects all of it. Everything is set up inside the tools you already pay for.
Most small businesses already use AI. Nobody is managing it.
Staff paste customer notes into personal AI accounts. Someone set up an automation two years ago and nobody knows what it does. The same password opens five systems. None of that is anyone’s fault. It just has no owner.
Digital operations management gives it one. We decide with you what a computer should handle and what a person should still check, set it up properly, write it down, and keep it secure. You don’t need a full-time hire to get there.
Three services, one plan.
AI automation usually comes first, because it pays back fastest. Security protects everything we set up.
One after-hours call, handled.
Automation, AI and security working on the same job. Sample workflow for a fictional company.
From a missed call at 9 p.m. to a job on the schedule.
- Machines run it: Call missed
A text goes back within a minute with a link to book.
- Machines run it: Details collected
An AI assistant asks what the job is and saves the answers in the customer database.
- Machines run it: Login checked
Only approved accounts can open that record. Odd logins get flagged.
- People keep it: Job reviewed
In the morning, someone reads the request and decides if it’s a fit.
- Machines run it: Visit booked
The customer picks a time. It lands on the calendar.
- People keep it: Work done
Your team does the job and handles anything unusual.
- Machines run it: Records backed up
The job, notes and photos are saved and backed up overnight.
Review, build, run.
One path, with the price set before anything starts. See how we work.
How it fits with the other two.
Digital operations is one of three practices. Most businesses need a mix.
Questions about digital operations services.
What’s included in Satsuma’s digital operations services?
AI automation, AI services and cybersecurity, set up inside the tools you already pay for. The two-week review ranks what to do first and prices it before you commit.
Is digital ops the same as digital operations?
Yes. Digital ops is the short name for the same work: putting AI and automation to work, and keeping it secure.
Where does our data go when you use AI?
It stays in approved tools that you own, never in personal accounts. For every automation, we write down what information it uses and who checks it.
Do I need a digital operations specialist on staff?
No. Review, build and run gives you that coverage without a full-time hire. You own every automation and every login either way.
How is this different from other digital operations consulting?
Most consulting stops at the plan. We build the automations too, and stay to run them. Everything is written down, so you could take it elsewhere if you ever wanted to.
Start with a two-week review.
Fixed price. At the end, you get a ranked plan: what to fix first, what it saves you, and what it protects.
Prefer email? Write to hello@satsumahq.com
A 30, 45 or 60 minute call on Google Meet. You pick the time.