How mature are your digital operations?

This digital operations maturity scorecard is ten questions across operations, marketing, data and security. Answer them the way things actually work today, not how you wish they worked, and get a score out of 100 with the two areas to fix first. It also doubles as a quick AI readiness assessment: question nine is about your AI use.

Ten questions.

Pick the answer that is true most weeks. The score on the right updates as you go.

01How do repetitive tasks like data entry get done?
02When a job or a new client starts, how does the setup happen?
03How do you track what is overdue or waiting on someone?
04If the person who runs a process left tomorrow, what happens?
05What happens to a new lead after 5pm or on a weekend?
06Can you say what brought in your last new customer?
07How do you follow up on quotes that go quiet?
08How do you know how the business did this week?
09Do you have a written policy for what your team can put into AI tools?
10How does your team handle shared logins and passwords?

27

out of 100, Mostly manual

Operations and automation33%
Marketing and leads33%
Data and reporting0%
Security and AI use17%
Data and reportingPut the numbers you check every week in one place that updates itself.
Security and AI useWrite down what your team can and can’t put into an AI tool, then have everyone read it.

Nothing you answer here is sent anywhere. It stays on this page, in your browser.

Book an operations review

Questions about the scorecard.

What counts as a good score?

Above 70 means most of what you do repeatedly already runs itself and someone checks the exceptions. Below 40 usually means the busywork is still running on people. Neither is a verdict on the business, only on the systems under it.

Is this an AI readiness assessment?

Partly. Question nine looks at whether your team has a written AI use policy, which is the first thing an honest AI readiness assessment checks. The rest covers the operations and marketing an AI tool would plug into.

Does this send our answers anywhere?

No. The score is calculated in your browser and never leaves this page unless you choose to book a review.

Start with a two-week review.

Fixed fee. You finish with a ranked plan of what to fix first, what it saves and what it protects.

Prefer email? Write to hello@satsumahq.com

One line is plenty. We will ask the rest on the call.